Our client, a prominent accounting company with a strong regional presence and a global footprint across 14 countries, faced a significant challenge in their operations. With 250,000 incoming transactions each year and a mix of e-invoices and traditional formats, they sought to streamline their processes. Furthermore, they needed to manage various client accounts efficiently, despite using four different ERPs to accommodate diverse client needs.
Typless stepped in to address these challenges. Our approach began with an in-depth review of the client’s existing processes. We then embarked on a comprehensive process optimization initiative. The key solution components included the implementation of a centralized universal process management system. This system empowered independent, universal workers to manage the processes efficiently. Additionally, we developed and deployed a customized SaaS solution tailored to the client’s unique requirements. To enhance data analysis and reporting, we introduced additional reporting tools.
The results were transformative for our client:
A remarkable 70% reduction in the time required for processing incoming invoices, from inbox receipt to final confirmation (liquidation).
With this newfound efficiency, the client’s bookkeepers were able to shift their focus to more meaningful customer engagement, improving client relationships.
A significant 60% reduction in data entry tasks, leading to substantial cost savings and optimization of response times.
Documents from 50k+ companies
Our client, a Government Customs Service, faced the challenge of managing a significant influx of documents from hauliers and logistic companies involved in customs declarations. With a user base of 50,000, the process needed to be both swift and precise. These documents included various types such as Transport Documents, Commercial Invoices, Electronic Invoices, Shipping Advices, Ecosystem of Trust (EOT) documents, Packing Lists, and Bills of Lading. Each document, on average, contained up to five sections and spanned six pages, with some reaching up to 15 pages.
Typless was engaged to address this complex challenge. We initiated the process by adhering to ISO 27001 compliance standards, ensuring data security and reliability. To efficiently manage the document flow, we developed a custom tool designed to segment the incoming documents by type, ensuring that each section received the attention it required.
The pilot project successfully outperformed five alternative product solutions.
The goods declaration process was significantly optimised by automating key document processing for declarations.
Automatic data extraction, audit, and verification led to a streamlined process, benefitting both Custom Officers and customers.
Custom Officers experienced a remarkable 50% increase in process efficiency.
Customers gained savings of 80-90%, reducing manual scanning to just 1 in 5 cases.
The implementation of our solution led to increased customer satisfaction, thanks to faster and more accurate processing.
Furthermore, the overall quality of information improved, enhancing the effectiveness of customs services.
Data extraction for later analysis
Our client, a leading global FMCG brand, embarked on a marketing campaign in Spain with a focus on fast food chains. The goal was to conduct a cross-selling survey to gather valuable customer insights for future targeted marketing initiatives. This project was an internal marketing department initiative, aiming to create a creative campaign to engage customers.
Developed a custom API for the web page module to streamline the campaign. We provided services for a period of 12 months, in partnership with a marketing agency.
Typless collaborated with this company to design and execute a cross-selling survey within the fast-food industry in two different countries. By leveraging our expertise and custom API development, we empowered the client to collect vital customer insights and cross-selling data, paving the way for more effective marketing campaigns. The project’s success led to the continuation of our partnership, highlighting the significant impact of data-driven marketing initiatives.